COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be times where our customers may not be completely
satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure
below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything
has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure
Either call us on  07723 355 444
Or write to us at 19 Kingfisher Road, Upminster, Essex, RM14 1ER
(please request proof of receipt if posting)
Or email us davebush1@hotmail.co.uk

We aim to respond within 3 working days of receiving your complaint and where possible, will provide
you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/